tranquil space student survey results

bonjour fellow yogis,

the studio began as a seedling in the living room of my 4th floor walk-up in 1999 and has grown into a haven for washingtonians over the past decade. as we grow, we strive to offer the key components that were oh-so-important in the early days: community; a nurturing environment; connection to all senses through music, tea and cookies, assists, and the smell of lavender; social consciousness; and, of course, amazing yoga. it’s always good to take a walk down tranquilosophy lane as a reminder.

as most of you know, we launched a survey earlier this year and had an overwhelming response rate: 680 responses! we received a ton of valuable feedback and i wanted to share some highlights and actions that we’re taking so that you can have your most tranquil experience at tranquil space. as promised, we randomly chose 5 responders who received a free month of yoga and they are: nina bhambri, colleen allen, amelia cohn, chris carter, and ted moskovitz. congratulations!

about 2/3 of the survey respondents had heart-warming kudos to share. many commented that they love the studio set up, additional boutique offerings, tea lounge and talented team. yogis that have been with tranquil space before the move to 17th street shared that they love the studio’s increased amount of space, changing rooms, and member mat storage. yay!

survey respondents identified two categories for tranquil space improvement: cost of classes and class capacity. we always look to compare our prices with other studios in the area to ensure our classes are reasonably priced. considering our large operational costs due to expansion to the 17th street studio coupled with the local market value of yoga classes, our rates are comparable, and in several cases lower, than other studios in the tranquil space neighborhoods. in addition, we offer regular donation-based charity classes on the second sunday of every month, a $5 on-the-go class tuesdays at 8:45, a work-study program, and membership for $125/month (a little math: membership costs the same as dropping in 7 times, but gets you unlimited yoga and also comes with great benefits).

some classes are consistently full, however half of our class offerings are well below maximum capacity, leaving yogis with oodles of elbow room. at a recent team meeting we discussed the possibility of reducing class sizes. the consensus was that would lead to turning away more drop-in yogis, and that may be more upsetting overall to the community than the current class capacities. we would love to hear additional thoughts from you on that concern.

to address these two concerns coupled with the feedback we’ve been receiving in the newbie monthly surveys about customer service, we are applying many of your suggestions:

  • a website redesign is in the works
  • merger of multiple facebook groups into a single facebook fan page
  • adding more coat hooks/shelving in the ladies’ dressing room
  • assistants in as many classes as possible
  • more classes including another yoga 3 in dupont and yoga 2 in arlington
  • diversified workshops and events
  • looking at ways to make the sign in process most tranquil
  • opening up space in the tea bar
  • assistants to welcome and help newbies get situated in our oasis
  • revamping the coat/shoe area outside of the earth studio (including a new hanging rack coming soon)
  • improving online spa information and appointment booking
  • adding more offerings to the spa (we now have psychotherapy and a naturopathic doctor)
  • improving the boutique at the arlington studio, including arlington-specific items
  • adding more items for men in the boutiques, and
  • adding more content to the blog and making it easier to use and navigate.

whew! that’s not even everything on our to-do list – we’re working on a lot more, thanks to your observations and feedback. we truly appreciate the time each of you took to share your comments with us. we hope that the changes we make will allow you to have a more tranquil experience both on and off the mat!

if you have additional suggestions, i *love* hearing them and you can always share them at mytranquilspaceidea.com. in addition, i am pulling together a small client advisory board to mingle over tea and discuss ways to enhance your tranquil space experience a couple times each year. if interested in joining us for an inaugural gathering in may or june, email me and i’ll keep you in the loop.

in the interim, thank you from the bottom of my heart for supporting all things tranquil. it is truly a treat to serve you.

namaste,
kimberly wilson

Comments are closed.